Co-East

Library connectivity and co-operation in the East of England

Supplier Questionnaire

SECTION A

1a Your email address (required field)
1b Name and contact details of person completing this form
2 Name of your company
3 URL of your company
4 Name of the product
5 Brief product description
6 What is the target audience of this product?
7 What age/ability does the product cater for?
8 Who is the owner of the content?
9 What % of the content is UK sourced?
10 What % of entries/records are updated/changed at what frequency?
11 What % of new entries are added at what frequency?
12 Are any fundamental changes in the content (eg. removal of significant content/titles) expected during the period of the subscription? Yes No
Technical information
13 Is the product web-based? Yes No
- If not is this planned? Yes No
14 If so which browsers are supported? IE versions Netscape versions
15 Are any plug-ins required? Yes No
- Plug-in name and version
16 Is IP address access available? Yes No
17 If so is there a limit on the number of IP addresses (class B/C/D)? Yes No
17 If so what is the limit on the number of IP addresses (class B/C/D)?
18 Is user ID/password access available? Yes No
19 If so can user ID and password be incorporated into a start up file? /Yes No
20 Is unlimited access offered? Yes No
21 If not what type of limitation can be applied?
22 If limitation is by number of simultaneous users - what ranges are available?
23 Is remote access by library user authentication available? Yes No
24 Is the interface likely to change within the period of the subscription? If yes please indicate plans in section B 1 Yes No
Support information
25 Is there a free helpdesk for product support? Yes No
26 If so is the desk available library hours? Yes No
27 If not what hours is it available?
28 Is contact by telephone, by email or both? Telephone Email Both
29 Is the helpdesk based in the UK? Yes No
30 If not where is it based?
31 Is promotional material available? Yes No
- Is there a charge Yes No
32 Can promotional material be tailor made for Co-East partners? Yes No
- Is there a charge? Yes No
33 Is training provided? Yes No
- Is there a charge? Yes No
34 Is information available on product usage by IP address/password? Describe information available at Section B3. Yes No
35 Is the product accessible for visually impaired users? Yes No
36 Does the product meet W3C / Bobby criteria? Yes No
37 What is the price for the basic product? Please describe pricing structure at B2
38 What is the price of providing remote access?
39 Can, and will, individual invoices be sent to participating partners? Yes No
40 Can, and will, renewal notices be sent to participating partners 3 months in advance of renewal? Yes No
41 Can existing subscriptions in other formats be set against the price? Yes No
42 Are there any restrictions on libraries supplying the content to library users? Yes No
43 Are there any restrictions on libraries or library users printing the content? Yes No
44 Is the contract governed by UK law? Yes No
- If not by the law of which country?

SECTION B

1 What changes in the product interface are planned within the period of the subscription?

2 What is your pricing structure? Please include all relevant factors - level of take up, number of locations, number of Internet terminals, number of active library members, number of simultaneous users, length of agreement, variations to take account of reduced content during the period of the subscription?

3 What usage information is available (number of hits/searches?) and at what level (IP address/password?), are reports provided or self service?

4 Please provide details of how interested Co-East partners can access a free trial of your product.